Terms & Conditions

These Terms & Conditions govern your access to and participation in the 1:1 Coaching Program, a private one-on-one business coaching program owned and operated by Jillian Murphy, LLC ("Company," "we," "us"). References to "Client," "you," or "your" refer to the individual purchasing or accessing the Program.

These Terms & Conditions are incorporated into and supplement your signed 1:1 Coaching Client Agreement. In the event of any conflict, the signed Client Agreement shall govern.

For legal notices and billing inquiries, contact us at: [email protected]

The 1:1 Coaching Program is a private, personalized business coaching experience for entrepreneurs. Enrollment is available in 3-month or 6-month terms, as agreed at the time of enrollment. The Program includes:

• Unlimited 1:1 Coaching Calls with Jillian Murphy, scheduled at mutually agreed times throughout the Program term.
• Unlimited Voxer Access for text-based coaching support and async communication with Jillian Murphy during the Program term.

The Company reserves the right to modify Program structure, scheduling, or delivery format at its reasonable discretion, provided that the core coaching deliverables described above remain substantially intact.

To enroll in the 1:1 Coaching Program, you must:

• Be at least 18 years of age;
• Have the legal capacity and authority to enter into a binding agreement;
• Provide accurate personal and billing information at the time of enrollment.

Enrollment is subject to acceptance by Jillian Murphy, LLC. The Company reserves the right to decline enrollment at its sole discretion.

The total investment for the Program is the amount stated in your signed Client Agreement and/or your purchase confirmation from our payment processor (ThriveCart). By completing your purchase, you authorize Jillian Murphy, LLC to charge your payment method for the full investment amount or installments as outlined in your payment plan.

• All payments are processed electronically via ThriveCart or such other payment processor as designated by the Company.
• If a payment plan is elected, installments will auto-debit on the agreed schedule until the full investment amount has been received.
• You are responsible for maintaining a valid, active payment method on file for the duration of your payment plan.
• Failed or declined payments will result in immediate suspension of Program access until payment is cured. Suspension does not release you from your payment obligation.
• If a payment plan extends beyond the coaching Program term, all scheduled installments shall continue to auto-debit as agreed. Completion or expiration of active coaching does not cancel remaining payment obligations.

Pre-First Call Cancellation
If you wish to cancel before your first coaching call takes place, written notice must be received at [email protected] at least 24 hours prior to that call. No refund will be issued; however, no Early Cancellation Fee will apply if proper written notice is received within this window.

Early Cancellation During Program Term
If you cancel at any time after your first coaching call and before the full agreed investment has been paid, you will owe an Early Cancellation Fee equal to 70% of the total agreed investment, regardless of the number of sessions completed or time remaining in the Program term.

Payment of Early Cancellation Fee
Upon cancellation, the Early Cancellation Fee is immediately due and payable as a lump sum. At the Company's sole discretion, you may be permitted to satisfy this fee by continuing your existing installment plan until 70% of the total investment has been received. Any such arrangement must be agreed upon in writing.

Default & Collections
If you fail to cure a payment default within five (5) business days of written notice from the Company, Jillian Murphy, LLC reserves the right to pursue all available remedies including collections, civil litigation, or referral to legal counsel. You will be responsible for all reasonable attorney's fees and collection costs incurred.

By enrolling in the 1:1 Coaching Program and agreeing to these Terms, you acknowledge that initiating a chargeback or payment dispute with your bank or credit card issuer for any payment made under this Agreement — without first contacting Jillian Murphy, LLC in good faith to resolve the issue — constitutes a material breach of this Agreement.

In the event of a chargeback, the Company reserves the right to:

• Submit these Terms & Conditions and your signed Client Agreement as evidence of your contractual payment obligation;
• Immediately revoke your access to all Program materials, calls, and platforms;
• Pursue the full outstanding balance, Early Cancellation Fee (if applicable), chargeback fees, and associated legal costs through collections or litigation.

Jillian Murphy, LLC does not guarantee any specific financial, business, or personal results from participation in the 1:1 Coaching Program. Jillian Murphy is not a licensed psychologist, financial advisor, attorney, or business consultant, and nothing in the Program constitutes professional advice of those kinds.

Your results will depend on your individual effort, commitment, experience, skillset, current audience, market conditions, and implementation of strategies taught. Testimonials reflect the personal experiences of specific clients and are not representations of what any current or future client will achieve.

By enrolling, you agree that you are participating at your own risk and that you are solely responsible for any decisions and actions taken as a result of your participation.

By enrolling, you agree to:

• Show up to scheduled coaching calls and engage with the Program in good faith;
• Maintain accurate and current payment information on file;
• Conduct yourself with professionalism and respect toward Jillian Murphy and all parties;
• Refrain from sharing your Program access, login credentials, or materials with any third party;
• Not use the Program or its platforms to harass, threaten, defraud, or violate the legal rights of any person.

All Program materials, content, frameworks, methodologies, and related intellectual property are the sole and exclusive property of Jillian Murphy, LLC. You are granted a limited, revocable, non-exclusive, non-transferable license to access Program materials for your personal, non-commercial use only during the term of your enrollment.

You may not reproduce, copy, distribute, resell, sublicense, or share any Program material without prior written consent from Jillian Murphy, LLC. Unauthorized use may result in immediate termination of access and legal action.

By providing testimonials, you grant Jillian Murphy, LLC a perpetual, royalty-free license to use those testimonials in its marketing materials.

Any proprietary information, coaching methods, strategies, and materials shared by the Company are confidential and intended solely for your personal use. You agree not to disclose such information to any third party without prior written consent.

To the extent you are exposed to personal or private information shared by other clients in any group setting, you agree to maintain the confidentiality of that information and not share it without the relevant individual's written consent.

You agree not to make, publish, or communicate any disparaging, defamatory, or materially false statements — publicly or privately, including on social media or review platforms — about Jillian Murphy, Jillian Murphy LLC, its programs, team members, or affiliates, during or after your participation in the Program.

To the fullest extent permitted by applicable law, Jillian Murphy, LLC's total liability arising out of or related to your participation in the Program shall not exceed the total amount you have paid to the Company. In no event shall the Company be liable for any indirect, incidental, punitive, consequential, or special damages of any kind, whether in contract, tort, or any other theory of liability.

You agree to indemnify and hold harmless Jillian Murphy, LLC, its members, officers, agents, and representatives from and against any and all claims, damages, liabilities, losses, costs, and expenses (including reasonable attorney's fees) arising from your use or misuse of the Program, your breach of these Terms, your violation of any third-party rights, or your improper use of Program materials.

In the event of a dispute arising out of or related to these Terms or your participation in the Program, the parties agree to first attempt resolution through good-faith negotiation. If unresolved, the dispute shall be submitted to binding arbitration conducted by a single arbitrator applying the laws of the State of South Carolina. Each party shall bear their own costs and fees.

Intellectual property claims of Jillian Murphy, LLC are expressly excluded from mandatory arbitration and may be pursued through litigation.

These Terms & Conditions shall be governed by and construed in accordance with the laws of the State of South Carolina, without regard to its conflict-of-law principles.

Jillian Murphy, LLC shall not be held liable for any delay or failure in performance resulting from causes beyond its reasonable control, including but not limited to acts of God, war, natural disasters, pandemics, technical failures, power outages, or governmental restrictions.

Jillian Murphy, LLC reserves the right to update or modify these Terms & Conditions at any time. Changes will be effective upon posting of the updated Terms to the Company's website. Your continued participation following any update constitutes your acceptance of the revised Terms.

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect. These Terms, together with your signed Client Agreement and purchase confirmation, constitute the entire understanding between the parties regarding the 1:1 Coaching Program.